Why Getting the Right Advice Matters

Posted on April 3rd, 2012 by admin

For many both commercial and consumer debt collection can be a time consuming and difficult task, particularly when seeking advice from “unscrupulous” debt advice companies.

Over the last twelve months the volume of complaints concerning debt management companies have risen sharply with many people feeling that these companies  had misled them into thinking that they were receiving professional help. Some companies even what as far as to disguise themselves as government or charity websites as a means to accrue fees and, in some cases, those looking for advice with debts ended up with more debt than when they started!

Following a review of the commercial debt advice sector by the Office of Fair Trading, over 80 companies have been closed down and 129 companies have received warnings. They have also been informed that they must not financially incentivise their staff to sell debt management products, send unsolicited text messages and voicemails or make any misleading claims. Failure to comply with the OFT warnings could lose the company their consumer credit licence.

The UK Debt Collection network is different. We provide free and impartial advice to any business or individual who is looking for assistance in the recovery of an outstanding debt by matching them up with the right debt collection agency who is best suited to help them with their particular type of debt.

Simply call the UK Debt Collection Network now on 0844 875 4601 to take the first step in the collection of your bad debts.

Credit Services Association On the Move

Posted on March 29th, 2012 by admin

The Credit Services Association is moving office. The move will take place on Thursday 29 and Friday 30 March. During this time they will not be able to send or receive emails.

All CSA direct dials are in the process of changing and regrettably won’t work whilst they transfer over to the new office, however the main office number, 0191 286 5656, will still be in operation in case of emergencies or urgent issues. New direct dial numbers will shortly be confirmed and issued to the membership.

The new office details are:

2 Esh Plaza
Sir Bobby Robson Way
Great Park
Newcastle upon Tyne
NE13 9BA

Main telephone: (0191) 217 0775
Fax: (0191) 236 2709

Please note these numbers will take over from 2 April.

The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts, debt collection agencies, tracing and allied professional services and has a history dating back to 1902.

Federal Management has been awarded Investors in People accreditation.

Posted on March 28th, 2012 by admin

SKELMERSDALE, Lancs., UK—(25 March 2012)—Federal Management has recently announced its achievement of the Investors in People Accreditation, following an assessment carried out in January 2012 by an independent assessor. A nationally recognised framework, Investors in People gives people the assurance that they are working for an organisation that cares about improving performance and realising together common objectives through the effective encouragement and development of their people.

The HR Director, Ms Pamela Prescott said:

“Achieving Investors in People accreditation is a significant achievement for the company and is a benchmark of how far we have progressed in the way we manage, develop and support our members of staff. I congratulate and thank every member of staff for this achievement and attending interviews with the assessor. I am particularly grateful to many colleagues who share my enthusiasm and aspirations for Investors in People, and are committed to continuous improvement through our main resource: our people. People are the greatest asset of any organisation and gaining IIP status recognises a major investment by our company in the skills and capabilities of our staff.”

Federal Management was established in 2004, which the sole objective of providing the UK’s leading low cost yet highly efficient and professional debt collection service. Constant improvements in their Debt Collection methods and in depth enhancement of internal procedures obtained official recognition in 2009, through the achievement of the ISO9001 accreditation. The empowerment of their people to achieve their individual goals through investment in training and self development has now been recognised with this accreditation.

For more information on Federal Management, please contact our New Business Department on 0844 875 4022

Federal Management Becomes Member of International Trade Association

Posted on February 1st, 2012 by admin

MINNEAPOLIS, Minn., USA—(27 January 2012)— Federal Management Limited, located at Federal House, 1c Maple Court, Maple View, Skelmersdale, Lancashire, WN8 9TW England, has become an international member of ACA International – the Association of Credit and Collection Professionals.

ACA membership demonstrates that Federal Management Limited is dedicated to advancing quality and professionalism in the credit and collection industry. As an ACA member, Federal Management Limited has agreed to comply with all applicable laws and regulations as well as the ethical standards and guidelines established by the association.

Founded in 1939, ACA International brings together more than 5,000 members worldwide, including third-party collection agencies, asset buying companies, attorneys, creditors and vendor affiliates.

ACA produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers.

For more information about ACA International, visit www.acainternational.org.

Federal Management Accepted Into FENCA

Posted on December 8th, 2011 by admin

Federal Management are proud to announce their membership of FENCA (Federation of European National Collection Associations), further strengthening their debt collection operations across the UK, EU and Overseas.  

FM are one of only a select few Debt Collection Companies in the UK to have been accepted as members and will only enhance their reputation as the UK’s Leading Commercial Debt Collection Organisation.

 A  Federal Management  spokesman said:

“This is a hugely significant moment in the history of Federal Management. To be accepted into such a prestigious and recognisable organisation as FENCA is a clear indication of the quality of service and high standards of excellence that Federal Management continues to provide to our clients on a daily basis.”

FENCA, which was founded 15th January 1993, is the non profit-making umbrella of National associations and aims to:

  • Protect and take care of the interests of the national member associations;
  • Promote the development of European legislation within the debt collection industry;
  • Promote the development within national member associations of the following:
    • Keep the collected means for clients separated from the company means.
    • Have special insurance for the protection of the clients.
    • Establish a committee for complaints.
    • Establish training facilities.
    • Introduce basic rules and guidelines for contracts and agreements between the agencies and their clients.

No Win No Fee Debt collection … Too Good to be True?

Posted on June 10th, 2011 by admin

A recent e-news article from the UK Debt Collection Bureau explores the myth behind no win – no fee Debt Collection.

Whilst British Business remains in the grip of tight economic conditions, over the past couple of years, there has been a rise in the demand for Debt Collection Companies advertising themselves as operating a ‘No win – No fee’ policy when this clearly is not the case. As this practice continues to grow, so does the misinformation surrounding this ‘no win – no fee’ culture within the Debt Collection Industry.

The position of some is that as they seemingly pay nothing initially, the Debt Collection firm in question will work harder to recover the money and that there is nothing to be lost, only gained. The simple truth of the matter is very different and should be taken very seriously.

The ‘No win – no fee’ term is simply being used as a marketing slogan in the Debt Collection Industry to mask over a hidden ‘drip pricing’ structure and quite often companies that advertise themselves as ‘no win – no fee’, require a membership of joining fee which straightaway, is an immediate contradiction of their key selling point which should give a clear indication of what is to follow.

Often these companies will charge exorbitant commission rates, quite often as high as 50% (even higher in some instances) and will have hidden costs contained within their services. It is also common that these type of companies are fronts for firms of fee earning solicitors who will simply wish to matter to proceed to litigation so they can begin to apply their hourly fees (Average £250 per hour) as well as any other costs incurred therein. There have been instances where a debt has been collected and the actual amount that was owing in recovery fees was nearly 3 times what the actual debt was in the first place

Other ‘No win – no fee’ companies have ties with Debt Management and Insolvency firms looking for free, direct and easy lead generation as once details of a debtor are supplied, they will bombard them with details of ‘how to clear their debts with one easy payment’ which  involves the usual bankruptcy, liquidation or IVA/CVA option. This a far more financially lucrative option than actually attempting to collect the debt and will severely prejudice any of your attempts to recover what is owing to you.

With most ‘no win – no fee’ Debt Collection companies, it is simply a numbers game. It is a simple economic fact that a company cannot operate without cash flow so how can a Debt Collection firm work for ‘free’ or deliver the service they promise for ‘free’ without some sort of guarantee. Some Debt Collection firms actually have it written in their Terms & conditions that if they fail to collect then you will be liable for their costs.

No company can operate without cash flow so the question is, what will they actually do to recover your money? They cannot offer you any form of service by means of updating you etc and they will try to charge you where possible. More often than not, it is simply a numbers game. If you have a case with no merit then maybe this is a valid option for you but once again, you may be liable for an invoice in the event that they cannot collect it.

5 Facts to consider

  • Fact 1: Many Debt Collection Companies that advertise as ‘No Win – No fee’ will still require a joining fee or membership fee as they like to call it. 
  • Fact 2: No Bona fide Debt Collection Company operates any form of ‘Money Back guarantee’ scheme
  • Fact 3: Some ‘No win – No fee firms’ allegedly have ties to Debt Management & Insolvency Firms which will seriously prejudice the potential of successfully recovering your debt.
  • Fact 4: The commission rates charged by ‘No win – No fee’ firms will be far higher than other means.
  • Fact 5: Most ‘No win – No fee’ operate excessive drip pricing structures and minimal transparency in relation to what is actually being done.

As the old saying goes ”if something is too good to be true then it probably is”. You may think you have nothing to lose by using a ‘No win – No fee’ debt collection company, you will probably lose more than you thought!

CSA to be Consulted in OFT Guidance for Debt Collectors

Posted on June 3rd, 2011 by admin

In the forthcoming update to the Office of Fair Trading (OFT) Guidance for Debt Collectors, which is expected in the latter part of the year, it has been announced that the Credit Services Association (CSA), who are the voice of the Debt Collection industry in the UK, will be consulted as a key stakeholder.

The CSA’s Code of practice, which was originally published in 2003, has had large parts of it’s content used as the basis for the new Guidance. It is expected that the new Guidance will have clearer instructions around data accuracy and a specific section dedicated to debt purchase according to CSA’s Head of Membership, Compliance and Educational Services, Claire Aynsley:

“It is vital that the consultation has insight from those in the collections and debt purchase sectors who have front line knowledge of collecting debts in often challenging conditions,” she says.

“Members of the CSA, and colleagues within the Debt Sale & Sellers Group (DBSG) will help ensure that any future Guidance is properly informed, so that best practice can be highlighted to the ultimate benefit of all parties.”

 

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