Federal Management Becomes Member of International Trade Association

Posted on February 1st, 2012 by admin

MINNEAPOLIS, Minn., USA—(27 January 2012)— Federal Management Limited, located at Federal House, 1c Maple Court, Maple View, Skelmersdale, Lancashire, WN8 9TW England, has become an international member of ACA International – the Association of Credit and Collection Professionals.

ACA membership demonstrates that Federal Management Limited is dedicated to advancing quality and professionalism in the credit and collection industry. As an ACA member, Federal Management Limited has agreed to comply with all applicable laws and regulations as well as the ethical standards and guidelines established by the association.

Founded in 1939, ACA International brings together more than 5,000 members worldwide, including third-party collection agencies, asset buying companies, attorneys, creditors and vendor affiliates.

ACA produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers.

For more information about ACA International, visit www.acainternational.org.

Federal Management Accepted Into FENCA

Posted on December 8th, 2011 by admin

Federal Management are proud to announce their membership of FENCA (Federation of European National Collection Associations), further strengthening their debt collection operations across the UK, EU and Overseas.  

FM are one of only a select few Debt Collection Companies in the UK to have been accepted as members and will only enhance their reputation as the UK’s Leading Commercial Debt Collection Organisation.

 A  Federal Management  spokesman said:

“This is a hugely significant moment in the history of Federal Management. To be accepted into such a prestigious and recognisable organisation as FENCA is a clear indication of the quality of service and high standards of excellence that Federal Management continues to provide to our clients on a daily basis.”

FENCA, which was founded 15th January 1993, is the non profit-making umbrella of National associations and aims to:

  • Protect and take care of the interests of the national member associations;
  • Promote the development of European legislation within the debt collection industry;
  • Promote the development within national member associations of the following:
    • Keep the collected means for clients separated from the company means.
    • Have special insurance for the protection of the clients.
    • Establish a committee for complaints.
    • Establish training facilities.
    • Introduce basic rules and guidelines for contracts and agreements between the agencies and their clients.

Federal Management Receive Investors in People ‘Certificate of Commitment’

Posted on June 23rd, 2011 by admin

Investors In People Logo

Article by Mike Smart – UK Debt Collection News

Federal Management announced today, that they have received a Certificate of Commitment from Investors in People as part of the on going internal development programme in place. Federal Management already have relationships with local education and training establishments and this represents a new landmark and provides some recognition of the efforts being made to significantly improve staff and develop their skills accordingly.

This news came shortly after details were released of Federal’s development of an innovative new modular based Debt Collection training programme and the successful renewal of their ISO9001 Accreditation.

Managing Director Marc Curtis-Smith said:

“2011 has been a largely successful year so far in terms of internal company development. The certificate received from the Investors in People is yet another clear indication of our continued commitment towards to the development of our employees.”

Marc further adds:

“We recently renewed our ISO9001 Accreditation and the fact that we are now working towards the Investors in People Accreditation is a wonderful reflection on our policies, performance management and the best practice that we employ here at Federal Management.”

The simple fact that Federal Management are looking to add the Investors in People accreditation to their existing ISO9001 accreditation, clearly indicates the high levels of service provided and the ambition for future growth. It is expected Federal Management will have achieved the full accreditation by the end of the year . They will join only a small handful of companies from the Credit Management industry who have received such accreditations.

Investors in People is a management standard administered by the UK Commission for Employment and Skills and supported by the Department for Business, Innovation and Skills. It was launched in 1991 by Michael Howard who was Secretary of State for Employment at the time.

No Win No Fee Debt collection … Too Good to be True?

Posted on June 10th, 2011 by admin

A recent e-news article from the UK Debt Collection Bureau explores the myth behind no win – no fee Debt Collection.

Whilst British Business remains in the grip of tight economic conditions, over the past couple of years, there has been a rise in the demand for Debt Collection Companies advertising themselves as operating a ‘No win – No fee’ policy when this clearly is not the case. As this practice continues to grow, so does the misinformation surrounding this ‘no win – no fee’ culture within the Debt Collection Industry.

The position of some is that as they seemingly pay nothing initially, the Debt Collection firm in question will work harder to recover the money and that there is nothing to be lost, only gained. The simple truth of the matter is very different and should be taken very seriously.

The ‘No win – no fee’ term is simply being used as a marketing slogan in the Debt Collection Industry to mask over a hidden ‘drip pricing’ structure and quite often companies that advertise themselves as ‘no win – no fee’, require a membership of joining fee which straightaway, is an immediate contradiction of their key selling point which should give a clear indication of what is to follow.

Often these companies will charge exorbitant commission rates, quite often as high as 50% (even higher in some instances) and will have hidden costs contained within their services. It is also common that these type of companies are fronts for firms of fee earning solicitors who will simply wish to matter to proceed to litigation so they can begin to apply their hourly fees (Average £250 per hour) as well as any other costs incurred therein. There have been instances where a debt has been collected and the actual amount that was owing in recovery fees was nearly 3 times what the actual debt was in the first place

Other ‘No win – no fee’ companies have ties with Debt Management and Insolvency firms looking for free, direct and easy lead generation as once details of a debtor are supplied, they will bombard them with details of ‘how to clear their debts with one easy payment’ which  involves the usual bankruptcy, liquidation or IVA/CVA option. This a far more financially lucrative option than actually attempting to collect the debt and will severely prejudice any of your attempts to recover what is owing to you.

With most ‘no win – no fee’ Debt Collection companies, it is simply a numbers game. It is a simple economic fact that a company cannot operate without cash flow so how can a Debt Collection firm work for ‘free’ or deliver the service they promise for ‘free’ without some sort of guarantee. Some Debt Collection firms actually have it written in their Terms & conditions that if they fail to collect then you will be liable for their costs.

No company can operate without cash flow so the question is, what will they actually do to recover your money? They cannot offer you any form of service by means of updating you etc and they will try to charge you where possible. More often than not, it is simply a numbers game. If you have a case with no merit then maybe this is a valid option for you but once again, you may be liable for an invoice in the event that they cannot collect it.

5 Facts to consider

  • Fact 1: Many Debt Collection Companies that advertise as ‘No Win – No fee’ will still require a joining fee or membership fee as they like to call it. 
  • Fact 2: No Bona fide Debt Collection Company operates any form of ‘Money Back guarantee’ scheme
  • Fact 3: Some ‘No win – No fee firms’ allegedly have ties to Debt Management & Insolvency Firms which will seriously prejudice the potential of successfully recovering your debt.
  • Fact 4: The commission rates charged by ‘No win – No fee’ firms will be far higher than other means.
  • Fact 5: Most ‘No win – No fee’ operate excessive drip pricing structures and minimal transparency in relation to what is actually being done.

As the old saying goes ”if something is too good to be true then it probably is”. You may think you have nothing to lose by using a ‘No win – No fee’ debt collection company, you will probably lose more than you thought!

CSA to be Consulted in OFT Guidance for Debt Collectors

Posted on June 3rd, 2011 by admin

In the forthcoming update to the Office of Fair Trading (OFT) Guidance for Debt Collectors, which is expected in the latter part of the year, it has been announced that the Credit Services Association (CSA), who are the voice of the Debt Collection industry in the UK, will be consulted as a key stakeholder.

The CSA’s Code of practice, which was originally published in 2003, has had large parts of it’s content used as the basis for the new Guidance. It is expected that the new Guidance will have clearer instructions around data accuracy and a specific section dedicated to debt purchase according to CSA’s Head of Membership, Compliance and Educational Services, Claire Aynsley:

“It is vital that the consultation has insight from those in the collections and debt purchase sectors who have front line knowledge of collecting debts in often challenging conditions,” she says.

“Members of the CSA, and colleagues within the Debt Sale & Sellers Group (DBSG) will help ensure that any future Guidance is properly informed, so that best practice can be highlighted to the ultimate benefit of all parties.”